www.bikermart.co.uk
is fully owned by Bikermart Motorcycle Accessories.
Our address is; 5 Beech Drive, ST Columb Major, Cornwall
TR9 6SZ Telephone 01637 880530
General Terms
Whilst we try and ensure that all prices on our website
are accurate, errors may occur. If we discover an error
in the price of goods that you have ordered we will
inform you as soon as possible and give you the option
of reconfirming your order at the correct price or cancelling
it. If we are unable to contact you we will treat the
order as cancelled. If you cancel and you have already
paid for the goods you will receive a full refund.
All orders must be paid for in full at the time of placing
the order and not the time of despatch. You will be
notified of any goods that are not in stock and offered
an alternative item where applicable, we could also
offer to make a special order on your behalf from our
suppliers (this will be subject to availability at our
suppliers), or we will refund your money in full if you
do not wish to have an alternative item or place a special
order, or if the item is no longer available. When buying
goods on this site you are entering into a legally binding
contract with Bikermart Motorcycle Accessories. UK law
is applicable on this site.
You will receive a confirmation email for all orders
placed (please check junk filters). We aim to process and despatch all orders within
seven working days from the date of order. Once processed,
most UK orders are sent on a next day service, some orders
will require a signature on delivery. Please check that
all your details are correct on your confirmation email;
please contact us immediately if there are any errors.
Our standard delivery charges for shipping to addresses
in the UK are calculated based on the weight of items
purchased, this is calculated and the cost displayed
at the checkout. We can deliver to other locations,
but please contact us prior to placing your order to
acquire a shipping quote for the location you wish items
to be sent.
We accept online payments via Stripe by credit card or debit card,
the following cards are acceptable: Mastercard, Visa,
Amex, Maestro, Delta, Switch, Solo and Visa Electron.
You can also make payment by Paypal. Bikermart will
not pass on any personal details of your transaction.
Security Policy
When entering our site please be aware that an Internet
cookie (unique identifier) will be sent to your computer,
this is to enable us to gather data regarding users
of our site, these cookies can be easily be deleted
and cause no harm to your computer. You may cancel your
order at any time prior to your order being processed
by contacting us via email, telephone or post.
Returns Policy
'Special Order'. Special order items are sold on a none returnable (unless faulty) basis. All other items can be returned within 90 days providing that all parts are included, they are unused
and in a resalable condition, with all original packaging undamaged and present. You must contact us on
01637 880530 (9am to 8pm only) or email us sales@bikermart.co.uk
before returning any items. You must cover all return
postage and state clearly your reason for return (return shipping for faulty items will be reimbursed). If
you wish to exchange any goods postage must be paid
for the original delivery and the subsequent exchange.
Goods must be returned within 14 days of the
date of receipt, we reserve the right not to accept goods back
after this time period. All returned goods must be unused.
Postage will not be refunded (with the exception of
faulty goods). We cannot accept responsibility for undelivered
or damaged returned goods. Any claims for undelivered
or returned goods arriving damaged must be made through
the courier that you used to despatch the goods to Bikermart
Motorcycle Accessories.
Product Warranty
All goods sold are subject to a 12-month warranty unless
otherwise stated, in the unlikely event that you need
to make a claim please contact us on 01637 880530 or
by email at sales@bikermart.co.uk,
we reserve the right to have goods inspected. If the
fault is minor we will offer you a repair and return
the item to a satisfactory standard if the item has
a more serious faults we would normally exchange it
for you subject to availability. Timescales for warranty replacements can vary due to some manufacturers requirements - the item may need to be sent back to manufacturer for assessment. Please report any faults
immediately to us and we will advise you on your best
course of action.
Complaints Procedure
Bikermart Motorcycle Accessories is committed to providing
the highest standard of service to our customers. However,
should you need to complain we will do everything possible
to ensure that your complaint is dealt with quickly
and fairly. The easiest way to complain is to simply
give us a call on 01637 880530 and the member of staff
receiving your call will try to resolve your complaint
immediately, if they cannot, or further investigation
is required, we promise to acknowledge this within five
working days. In the unlikely event that your complaint
cannot be resolved to your satisfaction please write
to:
GB VAT Number 188 4591 55
Bikermart Motorcycle Accessories
5 Beech Drive,
St Columb Major,
Cornwall
TR9 6SZ